Privacy policy.

Who we are

RaishaHost is a web hosting and digital services company based in Bangladesh. This policy covers this website (raishahost.com) and the client area at hosting.raishahost.com. Questions about privacy: contact us.

What we collect

We only collect what we need to answer you and provide our services:

• Contact form: your name, email address, subject and message. To stop spam we also record the IP address, browser details and an approximate location worked out from the IP address.
• Customers: when you order, our billing system in the Client Area keeps your name, contact and billing details, your services and your support tickets. Domain registrations need the owner details that registries require.
• Server logs: like every website, our servers keep standard logs (IP address, pages visited, time) for security and to fix problems.
• Facebook Messenger: when you message our Facebook Page, we receive your Facebook name and ID and the messages, photos and voice notes you send.

Messenger and our AI assistant

Messages to our Facebook Page are first answered by an AI assistant, and our team can read and reply to the same conversation.

• Your messages are sent to an AI service provider to write the reply. Voice notes are turned into text and photos are described in words for the same reason.
• We keep the recent conversation so the assistant remembers what you asked, and so our team can follow up.
• We use this information only to answer you and provide our services. We do not use it for advertising and do not sell it.
• The assistant never asks for passwords, one-time codes or card numbers. Please do not send them.

Deleting your data

To delete your Messenger conversation or any other personal information we hold:

• Send “Delete my data” to our Facebook Page in Messenger, or email info@raishahost.com from the address you used with us.
• We delete it within 30 days and confirm when it is done. Records we must keep by law (for example invoices) are kept only for as long as the law requires.

How we use it

• To reply to your questions and give support.
• To set up, bill and run the services you order.
• To keep our website and servers secure and stop spam and abuse.
• To meet legal obligations.

Who we share it with

We do not sell your information. We share it only when needed to provide a service or when the law requires it:

• Cloudflare Turnstile checks that the contact form is used by a person, not a bot.
• Domain registries and registrars receive the owner details needed to register a domain.
• Payment providers process your payments; we do not store full card numbers.
• Meta delivers Messenger messages, and an AI service provider processes them to write replies.
• Authorities, when a law, regulator or court requires it.

Cookies

This website does not use advertising or tracking cookies. The client area and the contact form's security check use cookies that are needed for them to work. The language switch stores one cookie to remember your language. The Messenger button only opens Facebook Messenger when you click it.

How long we keep it

We keep contact messages as long as needed to answer and follow up. Customer and billing records are kept while you are a customer and afterwards as long as the law requires.

Your choices

You can ask to see, correct or delete the personal information we hold about you, unless we must keep it by law. Contact us and we will reply as soon as we can.

Changes to this policy

If we change this policy we will update this page and the date at the top.